A cancellation fee will apply if you fail to give at least 48 hours notice that you will not be able to make your appointment or do not show up for the appointment. The deposit paid upfront will be kept and you will be asked to pay a deposit when rebooking the appointment.  

If this is your first short notice cancellation we may decide to waive the cancellation fee depending on the circumstances.

Clients who are consistently cancelling at short notice may be asked to pay the whole fee of their appointment up front.

Appointment cancelled with less than 48 hours notice will incur 50% of the cost.

Appointments cancelled with less than 24 hours notice will incur 100% of the cost.

No shows or cancellations between 48 - 24 hours will be charged 50%of the total service (or loss of booking fee).
By using this website, you agree to our use of terms and conditions Please note all appointments must be booked online, not via email.

The cancellation policy gives us the time to inform our clients on our waiting list of any availability and keeps ORU London’s schedules filled. Our aim is to provide you with an excellent level of service and our policies help us to achieve this. Thank you for viewing and supporting our policies criteria. 

Cancellation Fees

Cancellation Policy

Your appointments are very important to us here at ORU London. Your appointment is reserved especially for you and, while we understand that sometimes schedule adjustments are necessary, we respectfully request at least 48 hours notice for cancellations.

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. We will remind you of your appointment 48 hours in advance because we know how easy it is to forget an appointment you booked months ago.